Vintage inspired glasses.
Distinctly Vint and York.
- Customer Care
- Virtual Try On Glasses
We understand that the most important part of our business is our customers. That's why we are constantly working to make our site as easy to use as possible, as well as incorporating customer-friendly initiatives, like our Virtual Try-on app, to help you find the best frames for you.
However, there's always room for improvement, and we welcome any feedback or questions you might have to better serve you. Please don't hesitate to contact us with any questions or concerns. Our customer representatives are happy to answer any questions you might have about shipping, the inspiration behind our frames, our return policy or any things else you might want to know. For more information on how you can reach us, please review our contact details below.
Call Us: (800) 846-9915
Mon-Fri: 10 a.m. - 5 p.m. (EST)
Fax Us: (888) 808-0219
Email Us: firstname.lastname@example.org
If you're looking for a new, yet timeless look, Vint & York frames are the perfect accessory to capture it. Please contact us today with all of your questions, concerns and tips, so we can continue to deliver the best service and products possible.
General Shipping Information
Shipping is FREE on all domestic orders above $90.
For domestic orders under $90, shipping costs $9.99.
Expedited shipping is available for domestic orders, at an additional cost. Three-Day shipping is $25; Two-Day shipping is $35; Next-Day shipping is $55. These delivery times don't apply to weekends and holidays.
Once an order is placed, the processing time can vary. It can take up to 3 - 4 business days to process orders without prescriptions. For orders that include a prescription, processing takes between 5 - 7 business days.
We’re available by phone from 9 a.m. to 10 p.m. ET Monday - Friday. Or via email anytime. Here’s how to get in touch:
Email us: email@example.com
Call us: (800)846-9915
How can I track my package?
Once your order is placed, we will send you the tracking information via email. You can use the tracking number to check on your package. Feel free to contact us if you have additional questions.
INTERNATIONAL SHIPPING AND IMPORT DUTIES
Shipping to Canada costs $19.99.
Shipping fees to France, Ireland, Italy, United Kingdom, Australia and New Zealand is $25.99.
Shipping fees to Japan, Saudi Arabia, Austria, Belgium, Denmark, Finland, Iceland, Monaco, Netherlands, San Morino, Switzerland, Vatican City and Mexico is $39.99. Contact us if you don't see your region listed.
In some cases there are additional taxes and duty charges assessed by the local custom authorities. Such charges are the sole responsibility of the recipient. We recommend that you familiarize yourself with customs and duties policies applicable to your country before making a purchase.
1. What does my purchase include?
When you order frames from Vint & York, your purchase includes high-quality eyeglass frames, single-vision polycarbonate lenses with UV coating, anti-reflective coating, anti-scratch coating. It also includes free shipping and free returns.
All purchases are covered by 365 days limited warranty.
2. Do you offer progressive or bifocal lenses?
At this time, we are happy to offer Premium Progressive Lenses - available with most of our optical frames. You can customize your lenses options during the checkout process. Vint & York uses HD digital free-form progressive lenses that are custom made for each customer considering their prescription specifics, the frame they chosen and other factors.
3. What payment methods do you accept?
You can pay for your purchase with the following methods: Major Credit Cards, Apple Pay, PayPal, Amazon Pay, Klarna, FSA/ HSA Accounts connected to the Credit Card.
4. How Does Klarna work?
Shop now, pay later with Klarna!
We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.
What is Klarna?
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally.
It’s smoooth and simple Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress-free payment options. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.
How to checkout with Klarna
- Add item(s) to your cart and select Klarna at checkout.
- Choose the payment option that fits your needs.
- Enter your card information.
- Easily manage your purchases in the Klarna App.
5. How do I purchase multiple glasses with different prescriptions?
It’s easy: After you place the frames in your cart - start completing the checkout and you will be prompted to enter the prescription for each of the frames.
6. How long will it take for me to receive my finished prescription eyeglasses?
Most orders leave our facility within 5 to 7 business days, plus the time it takes either FedEx Ground or USPS Priority to deliver your order. (Expedited domestic shipping is available if you need your frames ASAP.)
7. How does your warranty work?
We provide our customers with a 1-year limited warranty from the date of purchase on all frames purchased through our site. This warranty covers normal wear and tear of the frames. Lenses, hinges, and nose pieces are not included under this warranty. If you decide to fill your lens prescription through a third party, this voids our limited warranty. All warranty inquiries should be directed to firstname.lastname@example.org.
8. How do Vint & York frames compare to brand-name frames?
The quality of our frames is comparable to the high-priced brand-name frames you see in eyewear boutiques. We handpick the materials for our hipster, retro, and geek glasses for men and women and use only the highest quality celluloid acetate and nickel-free metal. Our designers choose the unique color combinations and textures and are not afraid to apply new materials to the classic timeless styles. All frames feature reinforced temples for comfort and to allow for frame adjustment for custom fit. Our materials are eco- friendly and animal-friendly. We don’t use the real wood or real animal products.
9. Is the PD (Pupillary Distance) measurement necessary for prescriptions?
It is not necessary for reading glasses. However, it is needed for prescription glasses. If you do not know your PD, we can measure it for you during checkout. All you need is a web cam and a standard-size credit card with magnetic strip to keep the image on certain scale. Once the pictures are taken, our opticians will measure your PD using our precise method.
We want you to be completely satisfied with the eyewear purchased from Vint & York and strive to make the return process as easy as possible.
All US returns are free of charge and subject to our return policy listed below.
We offer a 15-day money-back guarantee for most of the orders placed through vintandyork.com*.
If you would like to make a return, please login into your customer account. You will have an option to select the order from there and generate a prepaid return label**.
All merchandise being returned must be in its original condition.
We will process your refund within a period of 2-5 business days. Your credit card will be credited with the full amount once your refund has been approved.
After a period of 15 days (when the returns window has expired), all sales are considered to be final.
For all international returns, customers will be responsible for covering the costs and fees associated with return shipping. This particular returns policy for Vint & York is only applicable to online purchases.
All purchases made in-store (our retail location at) are considered custom orders and are final sale. Full return policy is posted in the store.
* Glasses fitted with Photochromic, Progressive, Rx sun lenses, polarized, bifocal lenses, digital lenses or other types of custom lenses are not returnable.
** Subject to our return policy.
Virtual Try On Glasses
An Easy to Use, Intuitive Way to Visualize Your New Pair
If you just so happen to be the kind of shopper who can’t pull the “checkout” trigger until you’ve seen what your pair looks like on you, simply follow the instructions on this page to see frames on your own picture. We all know that buying specs online can be a major headache, which is why we encourage our customers to try on frames online using this simple platform. Because even if you adore the shape or finish of a certain pair, sometimes they just don’t go with your face shape, skin tone or personality.
Works on Desktop and Mobile
Our frame try-on platform is very simple and works on both a desktop computer and your mobile device.
Spot the Button and take a selfie
All you have to do is upload a selfie of yourself (or use your computer or phone to snap a live picture within the platform) and you will be able to visualize whatever pair you choose, on your face.
Start the fun
See how the size and shape complement your look or get a better feel for the shape of a certain pair. Once you have settled on a look, you can add a frame to your cart and proceed to your checkout process. We offer free shipping, free returns and a one year limited- free warranty to protect your purchase.