Vintage Inspired Eyewear.
Distinctly Vint and York.

Shipping

General Shipping Information

Shipping is FREE on all domestic orders above $150.
For domestic orders under $150, shipping costs $9.99.

Expedited shipping is available for domestic orders at an additional cost.

•Three-Day shipping is $25

•Two-Day shipping is $35

•Next-Day shipping is $55.

These delivery times do not apply to weekends and holidays.

Processing Time:

Once an order is placed, the processing time can vary. It can take up to 3 - 4 business days to process orders without prescriptions. For orders that include a prescription, processing takes between 5 - 7 business days.

We are available by phone from 9 a.m. to 5 p.m. EST Monday - Friday. Here’s how to get in touch:

Email: support@vintandyork.com
Call: (800)846-9915

How can I track my package?

Once your order is placed, we will send you the tracking information via email. You can use the tracking number to check on your package. Feel free to contact us if you have additional questions.

What are the international shipping fees and import duties?

Shipping to Canada: $19.99

Shipping fees to France, Ireland, Italy, United Kingdom, Australia and New Zealand is $25.99

Shipping fees to Japan, Saudi Arabia, Austria, Belgium, Denmark, Finland, Iceland, Monaco, Netherlands, San Morino, Switzerland, Vatican City and Mexico is $39.99.

Contact us if you do not see your region listed.

In some cases there are additional taxes and duty charges assessed by the local custom authorities. Such charges are the sole responsibility of the recipient. We recommend that you familiarize yourself with customs and duties policies applicable to your country before making a purchase.

FAQ's

1. What does my purchase include?

When you order frames from Vint & York, your purchase will include your high-quality eyeglass frames, single-vision polycarbonate lenses with UV coating, anti-reflective coating and anti-scratch coating. It will also include free shipping and free returns on domestic orders over $150.
All purchases are covered by 365 days limited warranty.

2. Do you offer progressive or bifocal lenses?

At this time, we are happy to offer Premium Progressive Lenses - available with most of our optical frames. You can customize your lenses options during the checkout process.  Vint & York uses HD digital free-form progressive lenses that are custom made for each customer considering their prescription specifics, the frame they have chosen and other factors.

3. What payment methods do you accept?

You can pay for your purchase with the following methods: 
Major Credit Cards, Apple Pay, PayPal, Amazon Pay, Klarna, FSA/ HSA Accounts connected to the Credit Card.

4. How Does Klarna work?

Shop now, pay later with Klarna!
We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.

What is Klarna?
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally.

It’s smoooth and simple Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress­-free payment options. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.

How to checkout with Klarna

  1. Add item(s) to your cart and select Klarna at checkout.
  2. Choose the payment option that fits your needs.
  3. Enter your card information.
  4. Easily manage your purchases in the Klarna App.

5. How do I purchase multiple glasses with different prescriptions?

It’s easy: After you place the frames in your cart and start completing the checkout process, you will be prompted to enter the prescription for each of the frames.

6. How long will it take for me to receive my finished prescription eyeglasses?

Most orders leave our facility within 5 to 7 business days, plus the time it takes either FedEx Ground or USPS Priority to deliver your order. (Expedited domestic shipping is available if you need your frames ASAP.)

7. How does your warranty work?

We provide our customers with a 1-year limited warranty from the date of purchase on all frames purchased through our site. This warranty covers normal wear and tear of the frames. Lenses, hinges, and nose pieces are not included under this warranty. If you decide to fill your lens prescription through a third party, this voids our limited warranty. Customers are entitled to (1) warranty replacement per frame. All warranty inquiries should be directed to support@vintandyork.com.

8. How do Vint & York frames compare to brand-name frames?

The quality of our frames is comparable to the high-priced brand-name frames you see in eyewear boutiques. We handpick the materials for our hipster, retro, and geek glasses for men and women and use only the highest quality celluloid acetate and nickel-free metal. Our designers choose the unique color combinations and textures and are not afraid to apply new materials to the classic timeless styles. All frames feature reinforced temples for comfort and to allow for frame adjustment for custom fit. Our materials are eco- friendly and animal-friendly. We don’t use the real wood or real animal products.

9. Is the PD (Pupillary Distance) measurement necessary for prescriptions?

It is not necessary for reading glasses. However, it is needed for prescription glasses. If you do not know your PD, we can measure it for you during checkout. All you need is a web cam and a standard-size credit card with magnetic strip to keep the image on certain scale. Once the pictures are taken, our opticians will measure your PD using our precise method.

Returns

SALE POLICY: ALL ITEMS MARKED 25% OFF OR MORE ARE FINAL SALE.

We want you to be completely satisfied with the eyewear purchased from Vint & York and strive to make the return process as easy as possible.

For all returns, customers will be responsible for return shipping costs. Customers may choose to request the label from our customer support ($8.99 will be deducted from the refunded amount) 

We offer a 15-day money-back guarantee for most of the orders placed through vintandyork.com*. 

Please note:

  • Glasses fitted with any upgraded lenses including blue light, ultra thin (1.74), photochromic, progressive, RX sun lenses, polarized, bifocal lenses, digital custom lenses or other types of custom lenses are not returnable.
  • Items discounted 25% or more are FINAL SALE and are not returnable.
  • Refunds will be credited to the original payment method.
  • Purchases of gift cards are non-refundable.

     

Please email support@vintandyork.com to initiate your return. Returns made without prior authorization will be refused. Returns have to be shipped by the customer within a 3-5 day window of the return authorization. All merchandise being returned must be in its original condition accompanied by a complete set of the original packaging. We will process your refund within a period of 4-8 business days of receiving your return. Shipping fees are not refundable. After a period of 15 days of the customer receiving the order (when the returns window has expired), all sales are considered to be final. For all international returns, customers will be responsible for covering the costs and fees associated with the return shipping.Restocking fee of 10% will be applied to returns exceeding 3 frames (glasses).

Virtual Try On Glasses

An Easy to Use, Intuitive Way to Visualize Your New Pair
If you just so happen to be the kind of shopper who can’t pull the “checkout” trigger until you’ve seen what your pair looks like on you, simply follow the instructions on this page to see frames on your own picture. We all know that buying specs online can be a major headache, which is why we encourage our customers to try on frames online using this simple platform. Because even if you adore the shape or finish of a certain pair, sometimes they just don’t go with your face shape, skin tone or personality.

Works on Desktop and Mobile
Our frame try-on platform is very simple and works on both a desktop computer and your mobile device.

Spot the Button and take a selfie
All you have to do is upload a selfie of yourself (or use your computer or phone to snap a live picture within the platform) and you will be able to visualize whatever pair you choose, on your face.

Start the fun
See how the size and shape complement your look or get a better feel for the shape of a certain pair. Once you have settled on a look, you can add a frame to your cart and proceed to your checkout process. We offer free shipping and free returns on domestic orders over $150 and a one year limited- free warranty to protect your purchase.